Asia Pacific → Tokyo, Japan experiencing major outage
[EXTENDED] Emergency Network Maintenance
Completed
Scheduled for January 23, 2025 at 1:00 AM – January 30, 2025 at 5:45 AM
Affects
Websites & Panels
Under maintenance from 1:00 AM to 5:45 AM
Main Website (prism-host.com)
Under maintenance from 1:00 AM to 5:45 AM
Client Portal (client.prism-host.com)
Under maintenance from 1:00 AM to 5:45 AM
ARC Panel (arc.prism-host.com)
Under maintenance from 1:00 AM to 5:45 AM
VPS Panel (vps.prism-host.com)
Under maintenance from 1:00 AM to 5:45 AM
Dedicated Panel (dedi.prism-host.com)
Under maintenance from 1:00 AM to 5:45 AM
Updates
Completed
January 30, 2025 at 5:45 AM
Completed
January 30, 2025 at 5:45 AM
We are now exiting our maintenance period, and we sincerely apologize for the extended duration and any disruptions this may have caused. We understand that any downtime can cause frustration, and we deeply regret the impact on your operations.
This overhaul of our core infrastructure was necessary to enhance performance, reliability, and scalability, ensuring a stronger network moving forward. We truly appreciate your patience and support.
Further details on the enhancements will be shared soon.
Update
January 29, 2025 at 1:45 AM
In progress
January 29, 2025 at 1:45 AM
Over the next 20 minutes, there may be a few blips that will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)
Update
January 29, 2025 at 1:15 AM
In progress
January 29, 2025 at 1:15 AM
Over the next 20 minutes, there may be a few blips that will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)
Update
January 28, 2025 at 11:25 PM
In progress
January 28, 2025 at 11:25 PM
Over the next 60 minutes, there may be a few blips that will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)
Update
January 28, 2025 at 2:41 AM
In progress
January 28, 2025 at 2:41 AM
Our network engineering team is finished for the day and will regroup tomorrow. Our goal is to finish this maintenance period tomorrow before the Wednesday deadline.
Tomorrow, Tuesday, January 28th, 2025, we anticipate possible disruptions in traffic as we move traffic. We will provide updates whenever any disruption of service is expected. We strongly encourage you to subscribe to this maintenance post to receive real-time notifications.
We sincerely apologize for the inconvenience caused by this maintenance period. Once this maintenance is completed, we will be releasing an announcement regarding the upgrades completed and how they will lead to a more reliable service offering.
Update
January 27, 2025 at 5:45 AM
In progress
January 27, 2025 at 5:45 AM
Please note that this maintenance period has been extended to Wednesday, January 29th, 2025 11:59 pm CT. This extension is necessary to ensure the successful implementation of critical upgrades.
Our network engineering team is finished for the night and will regroup tomorrow morning to begin additional work. We will provide updates whenever any disruption of service is expected. We strongly encourage you to subscribe to this maintenance post to receive real-time notifications.
We sincerely apologize for the inconvenience caused by this maintenance period. Once this maintenance is completed, we will be releasing an announcement regarding the upgrades completed and how they will lead to a more reliable service offering.
Update
January 27, 2025 at 3:27 AM
In progress
January 27, 2025 at 3:27 AM
Over the next 20 minutes, a blip will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)
Update
January 27, 2025 at 1:43 AM
In progress
January 27, 2025 at 1:43 AM
Within the next 20 minutes, a blip will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)
Update
January 26, 2025 at 10:01 PM
In progress
January 26, 2025 at 10:01 PM
At 4:05 pm CT a blip will disrupt some traffic routed over an edge network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)
Update
January 23, 2025 at 1:00 AM
In progress
January 23, 2025 at 1:00 AM
Maintenance is now in progress
In progress
January 23, 2025 at 1:00 AM
In progress
January 23, 2025 at 1:00 AM
Maintenance is now in progress
Planned
January 23, 2025 at 1:00 AM
Planned
January 23, 2025 at 1:00 AM
Location Affected: Chicago, Illinois Start Date: January 22nd, 2025 Estimated End Date: January 26th, 2025
Summary: We will be performing maintenance on our core network infrastructure to further improve performance, reliability, and capability. Impact on Customer: We will be limiting the impact on customers by isolating equipment that is being replaced while we upgrade our core. During this time, redundant equipment will remain online. While we have extensively planned this maintenance behind the scenes to limit any impact, please note that there is always the possibility for a brief disruption of service throughout maintenance periods. All possible measures are being taken to minimize disruptions. Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page you have any questions, don't hesitate to contact our customer support team via support ticket. Thank you again for your cooperation and support!
