Prism Host - Notice history

Experiencing partially degraded performance

Notice history

Jan 2025

Issues with connections on 45.45.238.0/24
  • Resolved
    Resolved

    We've resolved the issues with connections on 45.45.238.0/24.

Client Portal Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified an issue with our Client Portal and are working on a fix.

[EXTENDED] Emergency Network Maintenance
  • Completed
    January 30, 2025 at 5:45 AM
    Completed
    January 30, 2025 at 5:45 AM

    We are now exiting our maintenance period, and we sincerely apologize for the extended duration and any disruptions this may have caused. We understand that any downtime can cause frustration, and we deeply regret the impact on your operations.

    This overhaul of our core infrastructure was necessary to enhance performance, reliability, and scalability, ensuring a stronger network moving forward. We truly appreciate your patience and support.

    Further details on the enhancements will be shared soon.

  • Update
    January 29, 2025 at 1:45 AM
    In progress
    January 29, 2025 at 1:45 AM

    Over the next 20 minutes, there may be a few blips that will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)

  • Update
    January 29, 2025 at 1:15 AM
    In progress
    January 29, 2025 at 1:15 AM

    Over the next 20 minutes, there may be a few blips that will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)

  • Update
    January 28, 2025 at 11:25 PM
    In progress
    January 28, 2025 at 11:25 PM

    Over the next 60 minutes, there may be a few blips that will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)

  • Update
    January 28, 2025 at 2:41 AM
    In progress
    January 28, 2025 at 2:41 AM

    Our network engineering team is finished for the day and will regroup tomorrow. Our goal is to finish this maintenance period tomorrow before the Wednesday deadline.

    Tomorrow, Tuesday, January 28th, 2025, we anticipate possible disruptions in traffic as we move traffic. We will provide updates whenever any disruption of service is expected. We ​strongly encourage​ you to subscribe to this maintenance post to receive real-time notifications.

    We sincerely apologize for the inconvenience caused by this maintenance period. Once this maintenance is completed, we will be releasing an announcement regarding the upgrades completed and how they will lead to a more reliable service offering.

  • Update
    January 27, 2025 at 5:45 AM
    In progress
    January 27, 2025 at 5:45 AM

    Please note that this maintenance period has been extended to ​Wednesday, January 29th, 2025 11:59 pm CT​. This extension is necessary to ensure the successful implementation of critical upgrades.

    Our network engineering team is finished for the night and will regroup tomorrow morning to begin additional work. We will provide updates whenever any disruption of service is expected. We ​strongly encourage​ you to subscribe to this maintenance post to receive real-time notifications.

    We sincerely apologize for the inconvenience caused by this maintenance period. Once this maintenance is completed, we will be releasing an announcement regarding the upgrades completed and how they will lead to a more reliable service offering.

  • Update
    January 27, 2025 at 3:27 AM
    In progress
    January 27, 2025 at 3:27 AM

    Over the next 20 minutes, a blip will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)

  • Update
    January 27, 2025 at 1:43 AM
    In progress
    January 27, 2025 at 1:43 AM

    Within the next 20 minutes, a blip will disrupt some traffic routed over a core network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)

  • Update
    January 26, 2025 at 10:01 PM
    In progress
    January 26, 2025 at 10:01 PM

    At 4:05 pm CT a blip will disrupt some traffic routed over an edge network device. We apologize for the inconvenience. Our maintenance is one step closer to being completed after this. :)

  • Update
    January 23, 2025 at 1:00 AM
    In progress
    January 23, 2025 at 1:00 AM
    Maintenance is now in progress
  • In progress
    January 23, 2025 at 1:00 AM
    In progress
    January 23, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    January 23, 2025 at 1:00 AM
    Planned
    January 23, 2025 at 1:00 AM

    Location Affected:​ Chicago, Illinois
    Start Date:​ January 22nd, 2025
    Estimated End Date:​ January 26th, 2025

    Summary:​ We will be performing maintenance on our core network infrastructure to further improve performance, reliability, and capability.
    Impact on Customer:​ We will be limiting the impact on customers by isolating equipment that is being replaced while we upgrade our core. During this time, redundant equipment will remain online. While we have extensively planned this maintenance behind the scenes to limit any impact, please note that there is always the possibility for a brief disruption of service throughout maintenance periods. All possible measures are being taken to minimize disruptions.
    Updates:​ We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page you have any questions, don't hesitate to contact our customer support team via support ticket. Thank you again for your cooperation and support!

Dec 2024

No notices reported this month

Nov 2024

No notices reported this month

Nov 2024 to Jan 2025

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